Fast answers
- Booking depositPaid directly to the booked provider through Stripe.
- Remaining balancePaid directly to the provider at the appointment.
- RefundRequest it from the provider first; StyleLoop can escalate unresolved issues.
- Urgent safety issueChoose Safety and mark the request urgent. Contact local emergency services for immediate danger.
- Appeal an account or content actionEligible actions may be appealed within 30 days in the Appeals Center.
RESPONSE-TIME EXPECTATIONS
When you can expect a person
Critical safetyInitial response target: 1 hour, every dayUrgent access or paymentInitial response target: 8 hoursBookings, refunds, and disputesInitial response target: 1 business dayGeneral questionsInitial response target: 2 business daysAppeal decisionTarget: 5 business days after complete information
Targets are not guarantees and may take longer for complex investigations. Lia records the request; a trained human owns decisions about payments, enforcement, appeals, and safety.